Complaints
The Palace Gate Practice is committed to providing the highest possible medical care, and to maintaining these standards throughout our service. We therefore welcome your comments and any suggestions to help us improve our service to you.
We also understand that occasionally patients may have concerns or a complaint. If you do, please tell our office manager as soon as possible. We will record your concern or complaint, and you will receive an acknowledgment within two working days. You can then discuss your complaint either on the phone or in person, and we would hope to address your concerns and rectify the situation to everyone’s satisfaction.
If you are not fully satisfied that we have answered your concerns and taken the necessary action, you can put your complaint in writing and use our formal complaints resolution procedure. We follow the requirements set out by the Independent Doctors Federation (IDF) for its members, which include the Independent Sector Complaints Adjudication Service (ISCAS) Code of Practice.
Confidentiality, data protection and the use of personal information
The Palace Gate Practice has rigorous standards regarding maintaining confidentiality. We will not disclose your personal information or data to any third party without your consent, unless we are required to do so by law.
We follow the requirements of the new General Data Protection Regulations (EU) 2018 (GDPR) and the principles of data protection outlined in relation to personal data. When you register with us, you accept our terms of business and agree to the processing of personal data to enable us to work on your behalf.
Under the GDPR, you have the right to ask for details of the personal data we hold about you. You will need to make your request in writing to Dr Paul Wiseman or by submitting an online enquiry through this website. There is a no fee for this.
There are inherent risks involved with most methods of transferring personal information. However, we do all we can to make all our forms of communication as safe and confidential as possible.
For a full copy of our privacy notice, please click here.
- Complaints
-
Complaints
The Palace Gate Practice is committed to providing the highest possible medical care, and to maintaining these standards throughout our service. We therefore welcome your comments and any suggestions to help us improve our service to you.
We also understand that occasionally patients may have concerns or a complaint. If you do, please tell our office manager as soon as possible. We will record your concern or complaint, and you will receive an acknowledgment within two working days. You can then discuss your complaint either on the phone or in person, and we would hope to address your concerns and rectify the situation to everyone’s satisfaction.
If you are not fully satisfied that we have answered your concerns and taken the necessary action, you can put your complaint in writing and use our formal complaints resolution procedure. We follow the requirements set out by the Independent Doctors Federation (IDF) for its members, which include the Independent Sector Complaints Adjudication Service (ISCAS) Code of Practice.
- Confidentiality
-
Confidentiality, data protection and the use of personal information
The Palace Gate Practice has rigorous standards regarding maintaining confidentiality. We will not disclose your personal information or data to any third party without your consent, unless we are required to do so by law.
We follow the requirements of the new General Data Protection Regulations (EU) 2018 (GDPR) and the principles of data protection outlined in relation to personal data. When you register with us, you accept our terms of business and agree to the processing of personal data to enable us to work on your behalf.
Under the GDPR, you have the right to ask for details of the personal data we hold about you. You will need to make your request in writing to Dr Paul Wiseman or by submitting an online enquiry through this website. There is a no fee for this.
There are inherent risks involved with most methods of transferring personal information. However, we do all we can to make all our forms of communication as safe and confidential as possible.
For a full copy of our privacy notice, please click here.