Terms of Business

Fees
Vaccinations
Complaints
Confidentiality
Payment

Fees

	Member	Non-member
Consultations
Annual health assessment / Check-up. Excludes blood tests and any additional tests	£275	£385
Consultation Adult	£165	£240
Consultation Child 12 & under	£145	£205
Consultation Flu Clinic	£12.50	£12.50
Consultation VIP Special Member	£220	N/A
Did Not Attend	£125	£125
Email Medical Communication	£30	N/A
Daytime / Home visits: 08:30-18:30	£350	N/A
Evening: 08:30-22:00 & 07:30-08:30	£375	N/A
Night: 22:00-07:30	£400	N/A
Home Visit – Vip Special Member	£425	N/A
Late Cancellation	£120	N/A
New Patient Consultation Adult	£240	£295
New Patient Consultation Child	£170	N/A
Remote consultations
Telephone consultation	£135	N/A
Video Consultion	£145	N/A
Emails	£30 – £60	£60 – £120
Medico-legal and other reports per 15min of doctor time	From £65	From £105
Administrative charges
PHI claim forms	No charge	£80
Repeat prescriptions	No charge	£60
Liaising with specialists	No charge	£105
Annual Membership Fee
Adult	£120	N/A
Children / students	No charge	N/A

Corporate members

We offer tailor-made medical care packages for companies. For more details, please contact our practice manager.

Vaccinations

	Member	Non-member
ACWY Conjugate Vaccine Meningitis A C W & Y	£58.50	£65
Avaxim (Hep A Adult)	£49	£55
Bexsero Meningitis B	£103.50	£115
Boostrix	£40.50	£45
Boostrix IVP	£58.50	£65
Boostrix IPolio	£58.50	£65
Duloral	£36	£40
Engerix (Adult) Hepatitus B	£45	£50
Engerix (Junior) Hepatitus B	£36	£40
Gardasil (HPV) Human Papilloma Virus infection	£162	£180
Haverix (Adult) Hepatitus A	£49.50	£55
Haverix (Junior) Hepatitus A	£40.50	£45
Infanrix IVP + Hib Diphtheria, Tetnus, Pertussis and Polio	£45	£50
Japanese Encephalitis Ixiaro	£81	£90
Menitorix Haemophilus influenza type b (Hib) and Meningitis C	£58.50	£65
Pneumococcal PolysacVac (Pneumovax) Pneumonia Vaccine	£31.50	£35
Prevenar 13 Pneumococcal infection	£72	£80
Priorix (MMR) Measles, Mumps & Rubella	£31.50	£35
Rabipur/Verorab/Rabies	£49.50	£55
Revaxis Diphtheria, Tetnus, Pertussis and Polio	£31.50	£35
Repevax	£58.50	£65
Rotarix/Rotavirus	£42.30	£47
Shingrix Shingles	£175.50	£195
Twinrix (Adult) Combines Hep A & B	£63	£70
Twinrix (Junior) Combines Hep A & B	£63	£70
Typhim – Typherix Typhoid	£31.50	£35
Varivax/Varilrix Chicken Pox	£49.50	£55
Viatim (Hep A & Typhoid)	£76.50	£85
Vitamin B12 injection	£13.50	£15
Yellow Fever (Stamaril) Yellow Fever	£49.50	£55
Zostavax (Shingles)	£135	£150

Complaints

The Palace Gate Practice is committed to providing the highest possible medical care, and to maintaining these standards throughout our service. We therefore welcome your comments and any suggestions to help us improve our service to you.

We also understand that occasionally patients may have concerns or a complaint. If you do, please tell our office manager as soon as possible. We will record your concern or complaint, and you will receive an acknowledgment within two working days. You can then discuss your complaint either on the phone or in person, and we would hope to address your concerns and rectify the situation to everyone’s satisfaction.

If you are not fully satisfied that we have answered your concerns and taken the necessary action, you can put your complaint in writing and use our formal complaints resolution procedure. We follow the requirements set out by the Independent Doctors Federation (IDF) for its members, which include the Independent Sector Complaints Adjudication Service (ISCAS) Code of Practice.

Confidentiality, data protection and the use of personal information

The Palace Gate Practice has rigorous standards regarding maintaining confidentiality. We will not disclose your personal information or data to any third party without your consent, unless we are required to do so by law.

We follow the requirements of the new General Data Protection Regulations (EU) 2018 (GDPR) and the principles of data protection outlined in relation to personal data. When you register with us, you accept our terms of business and agree to the processing of personal data to enable us to work on your behalf.

Under the GDPR, you have the right to ask for details of the personal data we hold about you. You will need to make your request in writing to Dr Paul Wiseman or by submitting an online enquiry through this website. There is a no fee for this.

There are inherent risks involved with most methods of transferring personal information. However, we do all we can to make all our forms of communication as safe and confidential as possible.

For a full copy of our privacy notice, please click here.

Payment

Palace Gate Practice payment for services can be settled safely and securely online. Please click the button below and follow the on screen instructions.

Fees